24/7/365 Emergency Response Family-owned since 1974
Pre-Loss Planning · The SHIELD Program

Your property, documented before the loss.

Enrollment starts with a visit, not a form. We inspect, test, scan, and document your home or building while nothing is wrong — so if something ever is, you are prepared and so are we. For homeowners and for commercial property owners and managers.

Start your request — we'll be in touch.
What the visit produces

Four things we document, one file we both keep.

01

Pin Point inspection

The same diagnostic process we run on a loss, run before one.

  • Infrared thermal imaging of walls, ceilings & roof lines
  • Moisture readings & a moisture map of at-risk areas
  • Environmental & psychrometric readings, room by room
  • Independent lab air or surface sampling when warranted
02

Pin Point Mapping

A LiDAR scan of the property — the baseline every future claim is measured against.

  • Precise floor plans & verified measurements
  • A permanent record of pre-loss condition
  • Virtual walkthrough of every room and system
  • Speeds scope development & Xactimate estimates later
03

Property baseline

We learn the building so we never have to learn it on your worst day.

  • Photo record of every room, finish & material
  • Roof, sump, water heater & HVAC condition noted
  • Main water, gas & electrical shut-offs located and labeled
  • Contents overview — heirlooms, equipment, inventory
04

Response plan

Everything decided in advance, on file with us.

  • Priority response agreement — your property moves to the front of the line
  • Emergency contacts & decision-makers on file
  • Carrier, policy & agent details ready for the claim
  • Team orientation — your people know how to call us and what to do until we arrive

Your Shield file

Inspection findings, the LiDAR floor plans, the photo baseline, and your response plan — kept on file with Millers and delivered to you digitally, so both sides can act in minutes when it counts.

Who it is for

Every property owner.

Homeowners

Your home is likely your most valuable asset. A documented baseline means a faster, cleaner claim if water, fire, or mold ever finds it — and a crew that already knows the house.

Commercial & multi-property

Offices, retail, medical, schools, worship, multi-unit and industrial. Shut-offs, systems, and layout on file for every building, with one point of contact and front-of-line dispatch.

Enroll your property

Start your Shield file. We will schedule the visit.

Prefer to talk? Call 800-MILLERS and ask about SHIELD.

Step 1

Tell us about the property.

This is what we bring to the first visit. Skip anything you are unsure of.

Property type *

Please choose one to continue.

Features we should know about (select all that apply)

History and insurance.

Optional, but it helps us put the right things in your Shield file from day one.

Any water, fire, or mold loss at this property before?

Who should we work with?

We will reach out to schedule the visit. Nothing is billed or committed by submitting this form.

Best time for the visit (select all that work)
Preferred contact method(s) *

Please choose at least one.

Thank you — your enrollment is in.

A Millers team member will reach out to schedule your property visit.

IICRC Certified Pin Point Mapping Family-Owned Since 1974
Worth reading

Before the loss.

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